Shipping policy

Shipping Policy

Order Processing

At Fitra Care, we carefully prepare every order to ensure it reaches you in perfect condition.

Orders are typically processed within 1–3 business days. During busy periods, launches, or promotional events, processing times may be slightly longer.

You will receive a confirmation email once your order has been dispatched.

Shipping Times

Estimated delivery times are:

United Kingdom: 2–5 business days
Europe: 5–10 business days
United States & Canada: 5–12 business days
Australia & New Zealand: 7–15 business days
Rest of World: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Tracking

Where available, tracking information will be provided once your order has been shipped.

Please allow up to 48 hours for tracking information to update after receiving your dispatch confirmation.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by your country's authorities.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

Delivery Delays

While we strive to ensure timely delivery, delays may occasionally occur due to factors outside our control, including:

Customs processing
Postal service disruptions
Carrier delays
Severe weather conditions
Public holidays

We appreciate your patience and understanding should any delays occur.

Incorrect Address Information

Please ensure your shipping address is entered correctly at checkout.

Fitra Care cannot be held responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may be required before the order can be resent.